Service

1. One year free repair service for products bought from SZXLCOM.
2. Warranty begins from the date we ship the product to end-users.
3. Products with quality-related issues may be returned for a refund or exchange by contacting Customer Service within 30 days of receiving your order, we will give you a full refund or exchange, we will bear the return and exchange freight. Please be ready to provide photographs clearly showing the problem with the item and its courier number as soon as possible, which are used for our Customer Service to record and check.
4. During the warranty period, if the equipment is damaged due to human reasons for replacement, you shall bear the cost of replacement freight, repair or replacement of new parts.

For defective products outside of the warranty coverage, we offer repair services. To initiate repairs, please complete the RMA form with all necessary information to help our repair team assess the issue. For non-warranty repairs, we will provide an "Estimation of Charges" for approval before proceeding. Once signed, repairs will begin. If the product cannot be repaired, we will contact you with options for either returning, scrapping, or replacing the unit with a new one.

1. Contact customer service within the required time of different items. Please include an explanation and photo stating the reason for the return, which is necessary for the customer service group to check and record.
2. Once your request has been approved, please send the item back to us as soon as possible. Please send us your tracking number when you return your item. The items received are returned undamaged with the original packing and accessories.
3. It takes 24 hours for us to confirm that the product has the problems you mentioned after we receive the items. Once confirmed, we will process the refund or resend you a new item within 48 hours.

To ensure your returned product arrives safely, it must be packaged securely to prevent damage during transit. The packaging should be similar to the original packaging you received, providing adequate protection. Each package must be labeled with the approved RMA number, and a copy of the RMA form should be included inside. Additionally, please include a packing list to identify the contents of each package. SZXLCOM is not responsible for products damaged during shipping, and repair fees will apply for Repair RMAs.

1. The one-year warranty period is exceeded from the date of receipt of the product;
2. The product is damaged due to improper use by the customer;
3. Damage caused by use in an unsuitable natural environment, improper operation, or unreasonable modification;
4. Product damage caused by natural disasters such as fires, floods, sandstorms, tornadoes, etc. is not covered by the warranty.

1. Express parcels: DHL Express, FEDEX, UPS Saver, express lines, etc. to provide professional global door-to-door delivery services
2. Bulk transportation: ocean freight containers, ocean freight LCL, cross-border trucks, etc.